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Police—Public Satisfaction with Services

Thursday 11 November 2010 Hansard source (external site)

Bakshi6. KANWALJIT SINGH BAKSHI (National) Link to this
to the Minister of Police

What reports has she received on the level of public satisfaction with the services provided by the New Zealand Police?

CollinsHon JUDITH COLLINS (Minister of Police) Link to this

I am very pleased to report that the latest Citizens’ Satisfaction Survey shows a high level of public trust and confidence in the New Zealand Police. The ratings show the percentage of people who have full or quite a lot of trust and confidence in the police has increased over the last 2 years from 69 percent to 75 percent. In addition, the rating of overall satisfaction with service delivery remains high; 79 percent of people who had contact with the police were satisfied or very satisfied with the quality of the service they received.

BakshiKanwaljit Singh Bakshi Link to this

What does the survey indicate about people’s perception of safety in their communities?

CollinsHon JUDITH COLLINS Link to this

People’s perception of safety in their neighbourhood, city, or town centre has improved since 2008. The rating for safety in the neighbourhood after dark has increased from 65 percent to 70 percent. There has also been an increase in the proportion of people feeling safe or very safe in their city or town centre after dark, from 42 percent to 48 percent. The results of the survey reflect the ongoing effort and commitment of police staff around the country to provide the best possible service to their communities.

CosgroveHon Clayton Cosgrove Link to this

Why should not the public of New Zealand believe Sergeant Sean Judd of Westport, a front-line officer, who said publicly in September of this year: “We just don’t have the numbers and unfortunately the public have noticed and are not happy. They want to know why we are not out on the beat, and the fact is we would like nothing more, but because we are so under resourced it is just not happening.”?

CollinsHon JUDITH COLLINS Link to this

It is very difficult when the member comes to the House and quotes a serving officer and names him like that. Quite frankly, that sergeant can know that this Government will put 600 extra police on the front line by the end of next year.

CosgroveHon Clayton Cosgrove Link to this

I seek leave to table the September edition—No. 8, Volume 43—of Police News, from which that quote came.

SmithMr SPEAKER Link to this

Leave is sought to table that document. [ Interruption] A point of order is being dealt with—the member’s own point of order. Leave is sought to table that document. Is there any objection? There is objection.

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